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Terms & Conditions

Customer Care

At WILZER, we are dedicated to providing the best possible experience for you and your pets. Whether you have a question about an order, need help using your steam brush, or just want to get in touch, our customer support team is always here to help!

 

How to Get in Touch

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📧 Email Us

For order tracking, product queries, or general support, please email our team at:

[insira o seu email de suporte]

We aim to respond to all customer enquiries within 24 hours (Monday to Friday).

 

Operating Hours

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  • Monday to Friday: 9:00 AM – 5:00 PM (GMT)

  • Saturday & Sunday: Closed (messages received over the weekend will be answered on Monday)

 

Quick Answers

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Before reaching out, you might find an instant answer to your question on our Delivery & Returns page.

 

Need to track your order?

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Please have your Order Number (e.g. #1001) and the email address used at checkout ready so we can assist you as quickly as possible.

Privacy & Safety

At WILZER, we take your personal privacy and online security very seriously. This policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

 

1. Information We Collect

When you visit our store or place an order, we collect certain information necessary to process your purchase and improve your experience:

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  • Personal Details: Your full name, delivery address, billing address, email address, and phone number.

  • Order Details: Information about the items you purchase and transaction history.

  • Device Information: IP address, web browser type, and cookies to ensure our website functions correctly and securely.

 

2. How We Use Your Information

We use your personal data strictly to:

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  • Process and dispatch your orders to your UK delivery address.

  • Send you order updates, dispatch confirmations, and tracking links.

  • Provide responsive customer support regarding your enquiries.

  • Prevent fraudulent transactions and protect our store against security risks.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

 

3. Payment & Data Security

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  • Secure Checkout: All payments are processed through encrypted, tier-1 payment gateways.

  • Card Protection: We do not store or have access to your credit/debit card numbers. All payment data is encrypted using industry-standard SSL (Secure Sockets Layer) technology.

 

4. Third-Party Services

We only share necessary information with trusted third-party providers who help us fulfill your order, including:

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  • Courier & Delivery Partners: To deliver your package to your doorstep.

  • Payment Processors: To safely handle your transactions.

 

5. Your Rights (UK Data Protection)

Under UK Data Protection laws (UK GDPR), you have the right to:

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  • Access the personal data we hold about you.

  • Request corrections to any incorrect or outdated information.

  • Request the complete deletion of your personal details from our system.

To make any of these requests, please contact us at wilzerstore@gmail.com.

 

6. Contact Us

If you have any questions or concerns regarding our privacy practices, please contact our support team:

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Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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