Shipping & Returns
Shipping & Delivery Policy
Order Processing All orders are processed within 1 to 2 working days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched.
Delivery Rates & Estimated Delivery Times We are pleased to offer Free UK Tracked Delivery on all orders.
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Destination: United Kingdom (England, Scotland, Wales, and Northern Ireland)
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Delivery Time: 5–15 working days
Please ensure that your delivery address and postcode are entered correctly at checkout to avoid any delays.
How do I check the status of my order? When your order has dispatched, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within 10 working days of receiving your dispatch confirmation email, please contact us at [insira o seu email de suporte] with your name and order number, and we will look into it for you.
Incorrect Delivery Addresses Please double-check your address before completing your order. We cannot be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Return & Refund Policy
We want you to be completely happy with your purchase! If for any reason you are not satisfied, we are here to help.
7-Day Money-Back Guarantee We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return or refund.
Conditions for Returns To be eligible for a return, your item must meet the following criteria:
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The item must be unused, in the same condition that you received it, and free from pet hair or damage.
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It must be in its original packaging.
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You must provide a valid receipt or proof of purchase (e.g. your order number).
How to Start a Return
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Contact our support team at wilzerstore@gmail.com with your order number and reason for the return.
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If your return is accepted, we will provide you with the return shipping address and detailed instructions.
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Please note: Items sent back to us without prior return approval will not be accepted.
Damaged, Faulty, or Incorrect Items Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately within 48 hours at [insira o seu email de suporte] with photos or a short video showing the issue. We will send a replacement or issue a full refund at no extra cost to you.
Exchanges The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, reach out to our support team and we will assist you directly.
Return Shipping Costs Unless the product is faulty or damaged upon arrival, the customer is responsible for covering the return shipping fees. We strongly recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.
Refunds Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, your refund will be processed back to your original payment method within 5–7 working days.